They had one question. Nobody was awake to answer it, so they closed the tab and asked somebody else. A chat that knows your business answers on the spot, works out whether they are worth your time, and gets you a name and an email before they go.
This is the same bar we dock onto a client site. Pick one of the questions or type your own. Keep talking and watch what it does around the third message.
This one runs on a fixed script so it works the second the page loads and costs nothing to leave running. The one we build for you runs on a real model and reads your prices, your service list, and the answers you are tired of typing.
Everything above is what the visitor sees. Here is what showed up on your side while they were typing.
A contact record carrying their email, what they came for, and how urgent it sounded, where a form would have handed you three blank fields.
Every word they typed, saved against the record. You know what they asked before you say hello, so the first call starts halfway through.
A storm-damage question and a financing question are two different leads. The tag decides which list they land on and who deals with them.
A confirmation goes out on the spot. They stop shopping, because somebody answered them and nobody else has yet.
One list, sorted by who is worth calling first, sitting where you already look.
Where the line is. The chat owns the conversation. Steps two through five run on the plumbing behind it, which is the work on Automations, CRM and Campaigns. We build them together so the handoff never drops anybody.
Most site chat widgets are a keyword lookup wearing a smile. They fall over the second somebody phrases a question the way a human would.
Your services, your process, your policies, the eight questions you answer every week. It reads what you already have and we fill the gaps in a single call.
You set the register and we write the tone rules the same way we write your site copy, so the chat and the page sound like one person talking.
It works out what somebody needs and how soon they need it, then asks for contact details once the answer is worth having. People who were only browsing still get an answer, and you never hear about it.
Into your CRM with the transcript attached, tagged by topic, ready to trigger whatever you want to happen next.
Some questions need you. It says so, offers the calendar, and books the call instead of guessing its way through an answer.
You get the log. What people wanted, what they were confused about, what the site never said out loud. It turns into your next page.
The part that takes the longest is writing the answers, and that is the part we do.
Your site, your service list, your pricing rules, the replies sitting in your sent folder. Most of the answers are already written somewhere.
We ask you the things only you know. What you will not quote over chat, who you turn down, what you want it to say when somebody asks for a number.
Answers, tone, the qualifying questions, and the point where it asks for an email. Then it goes on every page of the site.
We read the transcripts, fix the answers that missed, and add the questions nobody thought to prepare for. It improves because people use it.
That is the risk worth taking seriously, so we build against it. It answers from what you gave it and nothing else. When a question runs past that edge it says it does not want to guess, then offers you. We also cap the topics it will touch, which is why the price question on a demo like this one routes to a call rather than inventing a number.
A form asks somebody to do work for a reply they might get tomorrow. Nobody with a question at eleven at night fills one in. A chat gives them the answer first and asks for the email second, once they already got something out of it.
It says so and moves the person toward you. We build it that way on purpose. The reply reads like I would rather Caleb answer that properly. What is the best email for you? and the lead lands the same way any other one does.
Only if somebody writes it like one. The tone rules come out of the same voice work as your site copy. Short sentences if you talk in short sentences. It will use your words for your services instead of the generic ones.
Then book a call and we will talk about what yours needs to know. Bring the questions you are sick of answering.
We write every build to be read by people and by the models that quote them.
What fires the second the conversation ends. Tagging, routing, the confirmation that goes out while they are still on the page.
See automationsWhere the lead and the transcript live afterwards, sorted by who is worth calling first.
See the CRMThe follow-up after the first reply. What you send the people who asked a question and then went quiet.
See campaigns